All orders will be shipped from our company headquarter in Germany with the german postal service by priority mail. As soon as the package reaches your country, you can track it by contacting your national postal service.

Shipping costs:

Current information about the Corona virus:
Due to the increasing spread of the Corona virus and the associated derivation or delivery restrictions, it is currently not possible to send packages with the German Post.
Therefore we only offer shipping with UPS.
This applies to the following countries: USA & Canada

USA & Canada	Total order value US$	delivery speed	US$
UPS Express Saver		3to 5 days	39.00
European Union	Total order value US$	delivery speed	US$
Priority Mail	0 - 99,99	5 to 7 days	8,50
Priority Mail with Insurance	100.00 - up	5 to 7 days	14,50

Payments

Our shopping cart offers a convenient check-out with PayPal shopping.
Payments via personal checks and handdelivered cash are not possible.

Returns and Exchanges

Our number one goal is for you to be completely satisfied with every purchase.
We strive to provide the best possible shopping experience for our customers.
Everything you buy from Beadhoppers.com is guaranteed to be free from defects in material and/or workmanship.

If for any reason you are not 100% satisfied with your order, you may exchange or return most items for a full refund of the original price paid, less shipping, within 30 days of the invoice date.

For items that are damaged upon arrival or are shipped out in error, please send them back to us for full credit.
Credits will be transferred to your Pay-Pal account.

Items returned to us MUST be in their original condition.
For your own protection, please send your return items in a rigid cardboard box or bubble-padded envelope.
We recommend, but do not require that you insure your package as we are not responsible for product returns
that reach us damaged, and will not credit you for these items.
Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.
For all returns please kindly ensure that sufficient postage is affixed to the package.

We hope for your understanding that we DO NOT accept returns on custom made items or special orders.
All returns must include a copy of the original invoice.

To quickly and accurately process your refund or exchange please contact us per e-mail.